Welcome to our FAQ page!

Visit the official LaikipiaPay portal using your phone or computer and select Citizen Portal / Self Service.

Yes.

You must create an account using your National ID number, phone number and email address.

Click Register, enter your personal details, create a password and verify using the OTP sent to your phone.

The OTP secures your account and confirms your identity.

The OTP is valid for only 3 minutes.

Check your phone number, ensure your phone has network coverage and click Resend OTP.

Enter your ID number or username and password, then enter the OTP sent to your phone

Click Forgot Password, enter your ID number and phone number, then follow the instructions.

Yes. Go to My Account > Change Password.

Land rates, parking, single business permits, market fees, house rent, slaughter fees, tourist charges and more.

Select the service, generate an invoice and click Pay Now.

M-Pesa PayBill and STK Push.

It is a prompt sent to your phone asking you to confirm payment.

Enter your M-Pesa PIN when prompted.

You will receive an SMS and the status will update on your portal dashboard.

Go to My Payments on the portal

Yes. Click Download Receipt after payment is confirmed.

Yes. Open the receipt and click Print

Wait a few minutes then refresh the page. If it persists, contact support.

Search using your land block number or title number.

Select your land block and click Generate Invoice.

Yes. Partial payments are allowed.

Clear your balance then click Generate Clearance Certificate.

Report via the Support section.

Enter your vehicle number and select daily or seasonal parking.

Yes. Use Verify Parking and enter your vehicle number.

Enter your vehicle registration and generate the invoice.

Use the Bus Park Verification feature.

Select Single Business Permit and complete the application form.

Login, select your business and click Renew Permit.

Enter your SBP number in the verification section.

Your account will show overpayment which will be adjusted.

Select the market, product type and submit payment.

Choose slaughterhouse, select product and confirm payment.

Enter your M-Pesa reference code.

Select the site, category and submit payment.

Use the verification feature with your ID or M-Pesa reference.

Login and go to Housing Module > My Account.

Yes. They are displayed under Outstanding Balances.

Yes. SMS alerts are sent automatically.

Go to My Account > Edit Profile.

Take a screenshot and contact support.

Yes. The system uses OTP, encryption and role-based security.

Yes. It is mobile-friendly.

Yes, as long as you have internet access.

Click your profile icon and select Logout.

Use the Help / Support section or county ICT support desk.

Your payment will still be processed; log in again to confirm status.

Yes. One account can manage land, business, parking and more.